Most items requiring 4 weeks or more manufacturing time are shipped via motor freight.
Shipping - Aspen Ridge Log Furniture is shipped blanket wrapped, unless otherwise indicated on the purchase order, by professional movers who will deliver the furnishing into the room of your home where you want it.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote possible savings.
Alaska, Hawaii and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
Estimated Shipping Time - Production times will vary because of the unique hand crafted process and may be up to 4-8 weeks. If you have a specific delivery time frame, we should discuss this prior to order placement. We will not make impossible promises to get a sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
Method of Shipping - Motor Freight or UPS/FedEx. Our staff will include your pre-delivery contact phone number and delivery address on the Bill of Lading. When the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time. NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order. If your home is not accessible by delivery truck (example: summer home in Michigan snowed in during winter months), we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home. In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. Check the Bill of Lading and verify that the quantity of packages delivered agrees with what the Bill of Lading indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the Bill of Lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage. Please be sure the size and dimensions of the merchandise will fit in the desired room and entrance passages by a comfortable margin. If delivery involves limited maneuverability because of narrow halls, doorways, stairwells, etc., we will not be responsible for any damage that could result in attempting placement. If setup in your desired area is not conveniently feasible, delivery and setup will only be made to an accessible area. Please be sure to clear the desired room and path leading to it of any obstacles in advance of the delivery.
Freight Damage - Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible. You must sign the Bill of Lading with a note describing the damage you see.
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Aspen Ridge furniture is 50% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information. Lodgepole pine cracks or "checks" as we call them, are the result of the cellular structure of the log contracting as it dries and are not considered defects. This is a natural and enhancing characteristic of dead standing Lodgepole pine. This is one of the features that draw people to the natural, rustic look of log furniture. The structural integrity and strength of our log furniture is not compromised in any way by the checks, for this reason, we can completely stand behind the excellence of our log furniture.
Trademark & Copyright - Aspen Ridge Log Furniture is a registered trademark of Aspen Ridge Log Furniture contained herein are protected by U.S. Copyright laws. Duplication of designs without written authorization is forbidden.